Tuesday, November 10, 2026

10:15 AM - 12:00 PM

Hardwick Hub

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Details

Step into the leadership team of a major insurer as a severe weather event triggers a surge in claims at the exact moment a critical digital supplier begins to fail. Customer portals slow, call volumes spike, claims queues grow, and an AI-assisted triage system begins producing inconsistent results. Brokers demand answers, vulnerable customers struggle to access support, and employees resort to manual workarounds as confidence in the available information deteriorates. Online posts alleging unequal treatment and automated claim denials quickly gain traction, turning an operational disruption into a crisis of trust. Meanwhile, journalists, partners and regulators demand clarity before the facts are fully understood. Working inside Conducttr’s realistic, fast-moving exercise environment, participants must interpret live updates, respond to stakeholder pressure and make decisions whose consequences unfold around them. Every choice will influence service continuity, customer outcomes, regulatory confidence and recovery, revealing what resilience gives back when it matters most.

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Speaker