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CASE STUDY - From investment to impact

Tracks
In-Person
Wednesday, November 11, 2026
10:15 AM - 11:00 AM
Doddington Forum 1

Overview

Building integrated business resilience that delivers measurable value.


Details

In line with this year’s theme, this session demonstrates how resilience investment can deliver measurable organisational value when executed with clarity and pace. Rina Singh shares how she built a business resilience framework integrating disaster recovery, crisis management, and ISO 22301-certified business continuity into a cohesive, enterprise-wide business resilience framework. Over a two-year period, this transformation has accelerated core capabilities, embedded awareness across the organisation, and established a high-performing, award-winning team, positioning resilience as a recognised and valued part of senior leadership priorities. This case study will provide a practical, experience-led view of what it takes to turn resilience from a set of activities into a capability that delivers tangible return on investment.


Speaker

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Rina Singh
Head of Business Resilience
Smart DCC

CASE STUDY - From investment to impact

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