Wednesday, November 11, 2026

10:15 AM - 11:00 AM

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Overview

Operational resilience live crisis exercise.

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Details

Step into the leadership team of a major insurer as severe weather drives a surge in claims just as a critical digital supplier begins to fail. With customer services disrupted, AI-assisted claims triage producing inconsistent results, and allegations of unfair treatment spreading online, you must navigate mounting pressure from customers, brokers, journalists and regulators while protecting operations, trust and reputation. Your host: Denise Ribeiro, Customer Success Coordinator, Conducttr, UK